Spa Receptionist Needed – Advanced Skin Care Clinic – Edmonton, AB

JOB POSTING: Advanced Skin Care Clinic is looking to hire a Spa Receptionist for their busy multidisciplinary clinic in Edmonton, AB. Hours: Tuesday, Wednesday, Friday, Saturday 9:30 -5pm Thursday 11:30 – 6pm

Position Requirements:

• Must be detail-oriented and able to multi-task
• Ability to be efficient and productive in a luxury, fast-paced environment
• Must be friendly, enthusiastic and possess excellent customer service skills
• Excellent communication, listening and computer skills, basic math skills
• Must be a team player and a flexible weekend schedule

Duties and Responsibilities:

• Be on time for shift and maintain consistent, regular attendance
• Properly open and close spa each day according to Standard Operating Procedures
• Accurately book, change and cancel and handle payment for spa appointments
• Acknowledge and greet everyone who enters and leaves the spa
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation
• Utilize spa computers and softward with skill and proficiency; document guest
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests
• Handle guest questions and concerns promptly, professionally and courteously
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Maintain a clean; safe, fully stocked and well-organized work area
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time
• Regularly attend, participate in and support training and staff meetings for the spa
• Ability to perform the duties of the Retail Consultant as needed
• Assist in all areas of spa operation as requested by management

CONTACT: To apply, please email your cover letter and resume to: [email protected] Attention: Emily