Customer Services & Operations Coordinator – Seminars for Health Inc.

JOB POSTING: Seminars for Health Inc. (SFH) is looking to immediately hire a Customer Service and Operations Coordinator. Seminars for Health is a quickly growing online and in-person training company, providing accredited training to massage therapists. The position will be primarily responsible for supporting customers with registrations and inquiries about offered programs. The role also consists of planning events and coordination of the faculty of instructors and their assistants. To find out more visit www.seminarsforhealth.ca

Seminars for Health is dynamic and expanding globally, they embrace new systems and high-energy, ambitious individuals.

Responsibilities:

• Answering customer inquiries over the phone and email, updating company website
• Engaging every customer to offer solutions with friendliness and professionalism
• Liaising with multiple internal and external departments and stakeholders
• Planning annual course calendar, venues coordination, instructor’s and students support
• Posting courses on website and update as needed
• Preparing, editing, and proofing documents such as emails, handouts, PowerPoint presentations, and other correspondence as required
• Making travel arrangements for business travel as required
• Creation of procedures and updates to process as needed
• Managing pre and post class-affiliated tasks
• Liaising with massage therapy associations and course accreditation
• Accounts payable and receivable processing, and providing contracts to instructors annually

Work Expectations:

• Full time 37.5 hr/week. Candidates will have to be available for some weekend and evening work as needed.
• Operational hours: 8:00 to 4:30 (some flexibility)

Key Competencies:

• A highly motivated individual who embraces changes and expansion.
• Excellent interpersonal and customer service skills
• Active listener with excellent communication skills in English, both written and verbal
• Patience for those who may have limited computer abilities and / or who speak a different language
• Attention to detail and ability to proof documents to catch inconsistencies
• Problem analysis and problem solving, adaptability and organization skills required
• Appreciation for doing a job well-done and in a timely manner
• Effective time management skills and the ability to prioritize conflicting priorities
• Strong Adobe Acrobat skills, Word, Excel, PowerPoint, Excel, WordPress, Square
• Administration education and or a minimum of 2 years prior experience in this role

Salary:

• Between $20 and $23 per hr for 37.5 hr/week
• Retention bonus after one year of work

CONTACT: To apply please email your resume to [email protected]