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Spa & Fitness Manager Needed – Rimrock Resort Hotel – Banff, AB

JOB POSTING: The Rimrock Resort Hotel is looking to hire a Spa & Fitness Manager for their Banff, AB Resort. This position will report to the Hotel General Manager and will oversee all aspects of the Spa & Fitness Centre, ensuring the team is set up for success and delivering exceptional guest experiences.

The successful candidate will enjoy a competitive salary, extended medical and dental benefits, paid sick days, 3 weeks of vacation, and hotel and restaurant discounts. Subsidized staff accommodation may be available. Visit www.rimrockresort.com to find out more.

Duties and Responsibilities:

  • Overseeing and managing department budgeting, forecasting, payroll analysis, service charges and commissions, and cost analysis of products and services.
  • Staying informed of all latest developments and trends in the Spa Industry including sales techniques, pricing structures and promotions in the Bow Valley.
  • Working with the General Manager on Spa long and short-term strategic planning; ensuring the facility is operating efficiently, effectively, and profitably.
  • Creating and updating department standard operating procedures (SOPs) and ensuring staff are trained on SOPs and are following them.
  • Ensuring the overall cleanliness and upkeep of the entire Spa & Fitness area including reception, waiting areas, treatment rooms, fitness centre, pool, steam rooms, sauna, and locker rooms.
  • Managing the Rimrock Fitness Membership program.
  • Recruitment and training of new staff for all areas of the Spa & Fitness Centre.
  • Creating employee schedules, conducting performance reviews, and administering disciplinary action. · Responding to guest inquiries or concerns regarding their treatment or experience in Spa & Fitness Centre, including responding to online reviews.
  • Working with the Sales & Marketing Department on developing special packages, potential business referrals, and marketing strategies to increase the Spa’s online presence and promote our services.
  • Having a clear understanding of all services provided and products used in treatments and for sale, and the benefits they offer.
  • Ensuring employees are presenting themselves to Hotel standards, are providing exceptional customer service, and are following health and safety protocols.
  • Ensuring effective communication with every department within the hotel.


  • Completion of Grade 12 or Equivalent and comfortable handling money
  • Certificate or diploma from an accredited Esthetics or Massage Therapy College preferred
  • Post-secondary education in Business or Hospitality/Tourism is an asset
  • 5+ years in the Spa industry and 2+ years of spa or gym management experience
  • Comfortable using Microsoft Word, Excel, and Outlook and learning new software programs · Customer-service oriented
  • Excellent communication and interpersonal skills
  • Comfortable providing positive feedback and support to all team members
  • Actively contributes to a positive and motivating work environment

CONTACT: To apply, please visit the careers section on www.rimrockresort.com and fill out an application.

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